Shipping policy

Shipping & Delivery Policy

At Izoris, we work with trusted logistics partners to deliver your orders safely and efficiently. This Shipping & Delivery Policy explains our processing times, estimated delivery timelines, shipping charges, tracking, and responsibilities for domestic and international orders.

1. Order Processing & Delivery

Once your order is placed, it will first be processed, packed, and prepared for dispatch. Processing times may vary depending on product availability, order volume, promotions, or other operational factors.

Orders may be delivered in multiple shipments depending on product availability, warehouse location, or logistics arrangements.

Once your order has been dispatched, the estimated delivery times are:

  • Pakistan: 2–5 business days

  • UAE: 2–5 business days

  • International: 4–14 business days

📌 Please note: Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier operations, customs procedures, public holidays, and other circumstances beyond Izoris's reasonable control.

2. Shipping Charges & Tracking

  • Applicable shipping charges are displayed at checkout before you complete your purchase.

  • Shipping fees may be discounted or waived through promotional offers, coupons, or exclusive campaigns.

  • Once your order has been dispatched, tracking information will be shared through the contact method available for your order, which may include email, messaging, or the Izoris platform/app.

  • Tracking information may take some time to become active after the shipment has been handed over to the courier.

3. Delivery Delays & Customer Responsibility

Although we work with third-party logistics providers to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside Izoris's reasonable control, including:

  • Courier or logistics delays.

  • Severe weather or natural events.

  • Public holidays and periods of unusually high order volume.

  • Customs inspections or clearance procedures.

  • Airspace restrictions or transportation disruptions.

  • Regional instability, conflict, or other unforeseen events.

  • Incorrect or incomplete customer information.

Customers are responsible for providing accurate and complete:

  • Name.

  • Delivery address.

  • Phone number.

  • Email address, where applicable.

  • Any other information required for successful delivery.

📌 Izoris is not responsible for delivery delays, failed delivery attempts, or additional costs resulting from incorrect or incomplete information provided by the customer or circumstances outside our reasonable control.

4. International Shipping & Customs

International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Unless explicitly stated at checkout, these charges are the responsibility of the customer.

Customers are also responsible for complying with any applicable import requirements in their country.

If an international shipment is delayed, held, rejected, or returned due to:

  • Unpaid customs duties or taxes.

  • Failure to provide information required by customs.

  • Import restrictions in the destination country.

  • The customer refusing or failing to accept the shipment.

the order may not be eligible for a refund.

Where a shipment is returned to Izoris due to circumstances attributable to the customer, any applicable re-shipping or other logistics costs may be deducted from or charged separately from any amount otherwise eligible for refund.

5. Failed or Unsuccessful Delivery

If a courier is unable to deliver an order because the customer is unavailable, provides incorrect information, refuses delivery, or otherwise prevents successful delivery, additional delivery attempts or charges may apply depending on the courier's policies.

Customers should ensure that their phone number remains reachable and that someone is available to receive the order where required.

6. Lost or Damaged Shipments

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us at haziq@izoris.com as soon as possible.

We may request relevant information, photographs, videos, or other documentation to investigate the issue with our logistics partner.

Any resolution will be determined based on the circumstances of the shipment and the findings of the courier investigation.

7. Policy Updates

Izoris may update this Shipping & Delivery Policy from time to time to reflect changes in our logistics arrangements, delivery services, or applicable requirements.

The latest version of this policy will always be available on our website.